Return policy

📦 I want to return my order. What can I do?

As your Pops are personalised memories, you can't return them if you don't want them anymore. 
However, if there was a printing problem from our lab or if your Pops are damaged, please contact our support team within 30 days. We'll offer you an immediate refund or reprint.

📦 I received my order but it is empty. Do you know why?

This is rare but it might happen due to shipping agents manipulation. If this happens to you, we'll offer you a refund or reprint.